Privacy Policy

Symagentic (‘we’, ‘us’, ‘our’) is committed to protecting the privacy and security of the personal information of all individuals who visit our website, contact us, or engage our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have in relation to your personal information. This policy applies to symagentic.com and all services provided by Symagentic.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you contact us, submit an enquiry form, book a consultation, or engage our services. This information may include: your full name, email address, phone number, company name, job title, and any other information you choose to provide in your communications with us.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and the time spent on those pages. This information is collected through standard web analytics tools including Google Analytics. This data is used in aggregate to understand how our website is used and to improve its content and functionality.

1.3 Information from Third Parties

We may receive information about you from third-party platforms if you connect with us through LinkedIn, attend a webinar we host on a third-party platform, or respond to outreach communications. This information is used solely to manage our business relationship with you.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To communicate with you about projects, proposals, and ongoing work
• To send you information about our services that we believe may be relevant to you — you may opt out of these communications at any time
• To improve our website and services based on how they are used
• To comply with our legal obligations and protect our legitimate business interests

We do not sell, rent, or trade your personal information to any third party for their marketing purposes. We do not use your information for any purpose other than those described above without your explicit consent.

3. Data Sharing

We share your personal information only in the following limited circumstances:

• With trusted service providers who assist us in operating our business (such as email service providers and project management tools) — these providers are bound by confidentiality obligations and may not use your data for any purpose other than providing services to us
• With our vetted freelancer network members working on your specific project — only the information necessary for the project is shared, and all network members are bound by confidentiality agreements
• When required by law, regulation, or court order
• To protect the rights, property, or safety of Symagentic, our clients, or others

We do not transfer your personal data outside India without ensuring that appropriate safeguards are in place and that the transfer complies with applicable data protection law.

4. Data Retention

We retain your personal information for as long as is necessary for the purposes for which it was collected, or as required by applicable law. For enquiries that do not result in an engagement, we retain your information for up to 2 years. For active client engagements, we retain project-related information for 7 years for legal and audit purposes. You may request deletion of your personal information at any time (subject to legal retention requirements) by contacting us at the address below.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls limiting data access to authorised personnel only, regular security assessments, and confidentiality agreements with all staff and contractors. While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of any data breach affecting your personal information.

6. Cookies

Our website uses cookies — small text files placed on your device — to improve your experience and to analyse website traffic. We use necessary cookies (which are essential for the website to function), analytics cookies (to understand how visitors use our website), and preference cookies (to remember your settings). You can control cookie settings through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

7. Your Rights

Under India’s Digital Personal Data Protection Act 2023 and applicable privacy law, you have the following rights in relation to your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete personal information
• The right to request deletion of your personal information (subject to legal retention requirements)
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at: privacy@symagentic.com. We will respond to all requests within 30 days.

8. Children’s Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by updating the ‘Last Updated’ date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: Symagentic, Pune, Maharashtra, India. Email: info@symagentic.com. Website: symagentic.com/contact